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FIA Registers Cases Against 13 Officials Over Illegal Call Centers
FIA files cases against 13 officials for collusion, extortion from illegal call centers; 271 punished under internal accountability this year.
ND
by News Desk
2026-01-12
FIA Registers Cases Against 13 Officials Over Illegal Call Centers

Cases have been registered against 13 officials of Pakistan’s Federal Investigation Agency (FIA) for alleged collusion and extortion from illegal call centers, the agency informed the Senate Standing Committee on IT and Telecom on Monday.

During the committee meeting, FIA officials said that the 13 officers were accused of taking bribes from various illegal call centers, with millions of rupees recovered from a sub-inspector involved in these activities. In addition, a total of 271 officials have been punished under the FIA’s internal accountability mechanism so far this year.

The committee, chaired by Senator Pervaiz Rashid, also discussed allegations of raids, collusion, and mishandling of cases by officers of the National Cyber Crime Investigation Agency (NCCIA). The Interior Ministry officials briefed the committee that investigations against NCCIA officers are ongoing, and it is premature to determine who else may be involved until the inquiries are completed.

Senator Rashid raised concerns about the performance and credibility of the FIA, stating that “the reputation of the FIA has become a question mark” and that Pakistan’s illegal call center issue has drawn international scrutiny. The Chairperson of the committee also remarked that the FIA has lost its institutional reputation.

Officials from the Ministry of IT clarified that not all call centers in Pakistan are illegal. The Pakistan Software Export Board (PSEB) maintains a registry of call centers, and thousands are officially registered, countering the perception that all call centers in the country operate illegally.

The committee directed both the FIA and Ministry of Interior to strengthen internal accountability and ensure that lawful call centers are supported, while illegal operations are curbed and officers involved in misconduct are punished.
Tagged:

FIA

Accountability

CyberCrime

PakistanCallCenters
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